Friday, June 13, 2014

I started a new discussion one hour ago in the Customer Service Forum under VRBO asking this questio


Home Content People Places india New to renting Getting your home ready Creating contracts and policies Taxes and insurance Get more bookings Photos and reviews Marketing tips Maintaining your rental Interacting with guests Managing bookings Screening and scams Rates, payments, online bookings All discussions
I feel a bit like Alice in Wonderland.  When I do an internet search for VRBO using Google Chrome, I see a new VRBO home page.  I cannot find a tab or link on the new home page to connect to the Community.  When I do an internet search using Safari, I see the old VRBO home page (with a link to the Community).  I just cleared the internet cache for both Google Chrome and Safari, and obtained the same results.
I started a new discussion one hour ago in the Customer Service Forum under VRBO asking this question.  For some reason, that discussion is not appearing under the general Owner discussion listings, so I have not received a response to my question.  I know that duplicate postings are against Community guidelines, but I am hoping for an answer to my question regarding the missing link to the Community on the new VRBO home page.
Thanks, Carol.  Yes, I get different results depending on the browser that I use, even though I cleared the cache on both.  The screen shot that you posted is the "old" VRBO home page.  I am accessing the Community through the old VRBO home page that I get when I use Safari as my browser.  When I use Google Chrome, I get the new home page.  I am using Google as the search engine on both browsers.  I have a Macbook Pro and I don't know how (or if) I can take a screenshot of the new VRBO home page via Google india Chrome and copy it into a post in the Community that I am accessing via Safari.
If the URLs are the same, the page has code in it that differs based on browser -- not common, but possible.  But if it's a brand new URL, we could all look at it. Like Show 0 Likes ( 0 ) Actions
Are india you using Google Chrome as your browser?  That's where the  new page is appearing.  The old page still shows up using Safari as my browser, even though I cleared my cache. Like Show 0 Likes ( 0 ) Actions
Aha!  I figured out how to take a screen shot of the new VRBO home page that appears using Google Chrome as the browser.  I cannot find any tab or link to the Community on this new home page.
Hey, that sure is a nice ad for a hotel chain at the lower right corner on the VRBO home page.  Nice to see HA is looking out for the interests of the VR business. Like Show 1 Like ( 1 ) Actions
sccottage Apr 2, 2014 10:03 PM ( in response to greenleaf india )
When I look at http://www.vrbo.com using Chrome, I see the same as in the screen shot that Carol sent....the india "old" VRBO Home page.  I suspect that they are doing some kind of beta test of a new home page format and only rolling it out to a small number of people before releasing india it totally....and you are one of the "lucky ones"!  Take advantage of the opportunity to explore and test everything out and give your feedback to the developers using the "Feedback" option that you see on the right border of the page.  Like Show 0 Likes ( 0 ) Actions
Hmmm ... if no one else sees this using Google Chrome, and I'm not hallucinating (because I was able to post a screen shot of the page), it must be something like that.  I'll play around with it and find out.  Wouldn't you think that HomeAway would send an email explaining that this is a test and asking for feedback? Like Show 0 Likes ( 0 ) Actions
I found a way to reach the Community through the new home page - it is incredibly obscure.  I clicked on the "feedback" tab.  A new window opens with three choices:  one of the choices is "I have an issue or question and would like some help."  When I click on that tab, I am taken to a page with FAQs.  I scrolled down to the bottom of this page.  india At the bottom it states, "Can't find what you're looking for?"  There are four choices below this question, one of which is "Ask Our Community."  When I click on this link, it takes me to the Community.
This india must be some sort of test for the new home page.  It is set up very differently from the current home page.  I think that it will be good once all the kinks are worked out.  From my limited search on the page, they have question categories that are really for owners included under the traveler section.  I did click the feed back tab and ask the where the tab or link to the Community is located. Like Show 0 Likes ( 0 ) Actions
What you are seeing is a test on the VRBO homepage india that is currently running for a small percentage of traffic. Although there are few changes, you should be able to get to community through the "Help" india Dropdown india or by visiting community.homeaway.com.
Thank you, Casey. 

No comments:

Post a Comment