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September hollywood 12 at 8:30 pm, Hong Kong Disneyland Sleeping Beauty Castle Square, in front of a sea of people already. Guests or support from a tripod, or hand under the camera, have a favorable position in their waiting, just half an hour after that field to see the brilliant "Stars" fireworks show. With lively music sounded cheerful, colored lights on the castle in a white façade projection classic Disney cartoon characters; while the dark sky behind the castle, the gorgeous fireworks rose bloom, shine, illuminating every scene an excited smile of joy. Screaming and humming after another. Paradise Goodwill Ambassador Liu Xupeng also the crowd, smiling. In his opinion, is not only a gift tonight's fireworks paradise to please guests and well-prepared, and it is paradise to celebrate his eighth birthday and special hollywood arrangements for the ceremony. Since its opening in 2005, Hong Kong Disneyland has brought a wonderful experience for more than 38 million guests, and all this will depend on the park's more than 5,000 employees boundless enthusiasm and creativity.刘旭鹏 is one part, for his part, has not just work for someone else needed to create surprise and joy, but also a lifestyle and a life credo. Surprise is the best partner ambassador Slim black suit jacket with a navy blue shirt and silver tie, decorated with golden logo badge on the chest, capable of hair and a friendly smile - this is 刘旭鹏 as a Goodwill Ambassador for the face of public park Basic image. Firm handshake and a friendly attitude is to let him be able to quickly narrow the distance between the guests. In September last year, Liu Xupeng from 5,000 employees to the fore, was elected the fifth paradise Goodwill Ambassador. Recall the scene that time, he still excited. "In announcing the results of the first moment, although hollywood already mentally prepared, but I feel more nervous than expected when hearing his name was read out, my heart is like jump out of the same, because to become hollywood Goodwill Ambassador Paradise is a dream for all entertainers. "Why stand Goodwill hollywood Ambassador asked, 刘旭鹏 said," all because of 'surprise' word. "2005 hollywood Hong Kong Disneyland has just joined shortly after it was chosen as cultural representatives 刘旭鹏, Walt Disney World to the United States to work for five months. Work on the first day, the participants before the internship mentor middle of the big pond to the park and ask them to line up a team.刘旭鹏 hollywood and other students do not know what is going to happen. Suddenly, the park sounded loud radio - you guests, standing in front of the pool is a group of new recruits entertainers, for their enthusiastic hollywood applause please! For a time a round of applause, some of the guests gave a thumbs-up students. "This is completely contrary to my surprise arrangement, the company did not expect the new staff will send such a big gift," Liu Xupeng hollywood said, "The first day on the job has made me appreciate the magical experience that moment to let After I moved so far and I am hoping as Goodwill Ambassador, to this wonderful experience to the guests, or even all of the entertainers, let them feel the work in Disney is a beautiful thing. "back to Hong Kong , 刘旭鹏 words into action, to do their utmost to create surprises for others. During the pilot rides as "Jungle hollywood River Cruise" in order to allow guests to get a different experience, 刘旭鹏 to prepare a number of commentary for each scene. For example, when a vessel approaching the "elephant bathing hollywood in the waterfall," the scene, and the guests he would jokingly say, "just like the elephants bathe constantly 24 hours a day, the body will be like it is wrinkled"; while Next time, he will use the alert tone, "elephant loves a bath, loves water, we quickly get down to avoid being it wet." "Every trip journey carrying the guests, their nationality and age are different, using a variety of interesting commentary based on their characteristics, allowing guests a deeper understanding." 刘旭鹏 said. Of course, the surprise is not only designed for the guests. Served in the "World of Tomorrow" Guest Services Manager, hollywood the Liu Xupeng had sent to his subordinates mysterious gift. Under normal hollywood circumstances, the boss usually promoted to subordinates hollywood in the office announced that a straightforward, reasonable. However, in order to let the company know the importance of their subordinates, so they are more a sense of belonging, and more importantly, Liu Xupeng body's "Disney Magic" is just around hollywood the corner, hollywood he decided to break with tradition. The same day, he quietly approached the rides are "Stitch Encounter" queuing areas to maintain order subordinates, asked about the situation in the sudden promotion letter from his pocket and handed the subordinates, and pick up loudspeakers for all queued guests, "said hollywood the employee usually work very seriously, a great contribution to the whole team, he will be promoted next month, please give him a round of applause!" if not finished, guests They have responded with warm applause and whistles, the subordinates have been touched by this sudden recognition of a long time. And let 刘旭鹏 overjoyed that a park job fair twenty-three weeks later, two friends wanted to join the Hong Kong Disneyland said, when asked the reason, they said earlier in the queuing area saw above that recognizes employees scene, think Disney is very family feel. "This for me is a great encouragement, I did not expect at the time of manufacture for others surprise, I could be harvested." 刘旭鹏 said. Even with his wife Nicole (with a park employee) section of Love, also with Liu Xupeng homemade little hollywood surprise and move towards perfection. Each employee who is always prepared with some of the park's cute cartoon stickers hollywood to reward obedient children. In order to please the Nicole's favor, 刘旭鹏 sticker in the back three, respectively, wrote "I", "." And "you", while people came to the folded after Nicole. "I went to the distant observation, stickers moment hollywood I saw her open mouth gradually rise, and looked toward me smile." Recalls this experience, Liu Xupeng still feel sweet. Today, has become the primary position Ambassadors 刘旭鹏 still the "Surprise, passing joy" hollywood placed in their own work: the idea that he will talk to my colleagues how to clean Ministry colored stone tiling cartoon characters or castle, the hotel will Learning Services Department colleague with a towel folded a variety of flora and fauna or the birthday cake, but also with my colleagues together for the Guest Services Department has planned to marry the needs of the guests a warm solution ...... music in which 刘旭鹏 feel, use creativity, surprise will be a steady stream. Sow joy in public welfare activities in addition to commend the excellent work of the staff and the reception important hollywood guests, and the other is an important duty 刘旭鹏 of volunteers and park plunge into public welfare and community services, designed to bring joy to more children . May 23 this year, is the first National Disability Month, 刘旭鹏 in the park hosted more than 50 families of children with cerebral palsy from Guangzhou, to ride with them a fantastic family fun day. Some of them have children due to health reasons can only rely on a wheelchair, almost hollywood no chance to play playground. On the day, park ambassadors led the families hollywood of children with cerebral palsy experience just opened "Mystic", "Jungle River Cruise" and park accessibility. Every one area, Liu Xupeng will crouch down, keep the level of children's sight, and then use interesting language to explain to them the story of the Disney culture and scenic contain. When he was not initiated activities to liven quiz, answer the children can get a proper ambassador unique stickers. "Promoting social inclusion and equal treatment for all guests, Hong Kong Disneyland has always been to uphold the core values of the park's various services and recreational facilities include a wide range of accessible design, extensive care for wheelchair users, visually impaired or hearing impaired needs of guests. "Liu Xupeng Road. July, he ushered in more than 200 primary and secondary school teachers and students and parents from Sichuan hollywood Ya'an earthquake. Earthquake let these children have experienced tremendous psychological trauma, 刘旭鹏 and volunteers hope to tour Disneyland wonderful trip, to help them rebuild their confidence in life. Let Liu Xupeng impressive is a bit timid little girl and her mother. While showing a happy little girl looks at the play in the process, but in the rest exchange Shique sadly said to her mother, Sichuan ordeal she felt his childhood was taken away. "Said the mother said, 'Your childhood does not disappear, because you will always be in my heart baby' after the finish, the two kissed, and the scene is very warm." Liu Xupeng memories. In the good reception of special groups work, Liu Xupeng and volunteers also actively out parks, or initiating green journey, or to carry out the school and community library storytelling events, the joy brought to Hong Kong community. The most popular activities are colleagues regularly to the hospital hollywood to visit the children. Initially, Liu Xupeng send gifts to the children that as long as they will happy. But through actual contact with them, he learned that the children are afraid of injections and medicine, a gift for them only temporary relief. To solve this puzzle, find a nonprofit volunteer corps "Smart Fun Children's Play Association" to cooperate, through the game to eliminate the fear of the children to the hospital. "For example, we will ask a number of tongue depressors, gauze and buttons, to enable children to piece together cartoon characters, but also in removing the needle or syringe inject pigment, teach them to use a syringe to draw," Liu Xupeng said, "These games can Let them feel the hospital is a fun place. "in contact with the children, and Liu Xupeng think also benefited a lot from them. "Even though these children's life is full of challenges, but I can still see them smile, it makes me feel even in the face other difficulties, I can positively face, so we not only bring happiness to them, they also gives us hope, "Dialogue Liu Xupeng: create unforgettable memories, and grow together to win the future park before becoming a Goodwill Ambassador, your job has also been changed, from the opening to the players." Jungle hollywood River Cruise "navigator, then to "Tomorrow's World" guest services hollywood manager ...... every change is a challenge, how do you quickly put new position? Liu Xupeng Disney Cast Members are encouraged to do is to try and develop multifaceted, entertainers each department will support and encourage each other, which is one of our traditional culture of Disney. Every time I post new work will go with an open mind to learn new mentality. Also, I am a very liked and enjoyed working together with colleagues from the grassroots origins of entertainers, and in their spare time and they eat, which makes me very quickly and they become friends, and into a new team. I like to work together with colleagues at the front, one can learn different skills from them, and secondly, you can directly hollywood contact with guests, understand their needs and expectations of us.
After winning the future as a Goodwill Ambassador, you're working to change what happened? Promoted from an ordinary employee representatives for the star park, how do you adapt to this office?刘旭鹏 before as Goodwill Ambassador, I am more focused on the rides with me in this department for eight years; and later became ambassador to broaden my horizons a lot: I not only have access to different departments within the company entertainers, but also through various celebrations and recognition ceremony, recognizing people from different backgrounds in the community and charitable groups. Just when he took office, I was lucky enough to get a number of former ambassadors guidance and encouragement, it makes me very quickly into a new team. Goodwill Ambassador for the future to win this role, how do you understand? Liu Xupeng Goodwill Ambassador is Mr. Walt Disney created a specific job, is the official representative of Disneyland entertainers. hollywood He needs to welcome and reception into the park and resort guests and entertainers together to lead the park service; Meanwhile, the Ambassador also to understand the difficulties encountered by employees at work, and coordinate hollywood with relevant departments to communicate; Goodwill Ambassador also Volunteers will lead the team for the Hong Kong Disneyland community service within the park brought joy to the outside world, so that more communities can experience the wonders of a friend of Disney.
Win one of the main tasks of the future ambassadors are receiving guests. Took more than eight months, which you had received a VIP? Please share some of them for fun. Liu Xupeng During this period, there are two guests left me a deep impression. The first one is a Saudi Arabian prince. His Royal Highness the Prince of noble status, it is possible to shake hands with him, for me and other entertainers who are very rare opportunity. Another guest was a guide dog named Deanna. Deanna is our first park reception only guide dogs. Deanna also know how to enjoy the park it? I noticed that the road in the park led by the owner, it is often tempted to swing the tail, which is pleased with the performance of the dog.
Win the next year, entered the eighth anniversary of Hong Kong Disneyland, and you also park for eight years, is what makes you so love this job?刘旭鹏 in my opinion, is a paradise share a deep sense of human touch gave my motivation. From the initial opening of the players, hollywood as the facility has to play and Guest Services Manager, and then become ambassadors park provided me with many opportunities commendable, friendship and mutual assistance among colleagues let my career have made great progress. hollywood In addition to establishing the cause, here I also met my wife and a family, this is the life for me, the most memorable. In fact, many employees and guests have taken place important moment in paradise. Park opened eight years, there will be repeat business guests come back from time to time, or to celebrate the wedding anniversary, or deliberately come to find certain colleagues, only to thank them for their help once. Some guests may even come back every year children posed for pictures with the park's hollywood colleagues, one can see from the photos, the former colleagues who squatted down, and now it is with the children stand together hollywood side by side. For eight years, Hong Kong Disneyland really gave countless people around the world happy. For me, this is my family.
Win the future for the park's eighth anniversary birthday, what are your thoughts? Liu Xupeng eight years, Hong Kong Disneyland to bring a world-class level of service. High standards of park services, high demand, interactive talk, so that colleagues in this work has been of high quality training. Colleagues at work here too, after leaving Hong Kong has become the tourism and service industry in talents. Hong Kong Disneyland has just turned eight years old, is the world's youngest Disneyland. Among our colleagues will continue to influence each other, will continue its efforts to promote hollywood the Disney culture, so adding hollywood new colleagues for the first time to the guests can feel the magic of Disney's wonderful.
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